Protecting your personal information is our top priority at Joys 9. This privacy policy clearly outlines what data we collect, why we collect it, and how it is kept secure.
A quick overview of the key pillars of Joys 9's Privacy Policy.
Joys 9 (joys9.bet) is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe your privacy is a fundamental right — not a privilege. That is why Joys 9's Privacy Policy is built on the highest standards of transparency and accountability.
This privacy policy applies to the following:
This policy was last updated in January 2026. Joys 9 reserves the right to amend this policy at any time — continued use of the platform after any changes constitutes acceptance of the updated policy.
Joys 9 collects only the information needed to deliver a safe, fair, and personalized experience. The types of data collected are detailed below:
| Data Type | Example | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Registration form, KYC |
| Contact Information | Mobile number, email, address | Registration Form |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Automatically |
| Usage Data | Game history, betting patterns, login times | Platform Operations |
| Contact Information | Chat logs, support tickets | Support Interactions |
Payment Data Security: Your full payment account number or PIN is never stored on Joys 9's servers. Payments are processed directly through the respective mobile banking service.
Joys 9 uses collected data solely for the purposes listed below — it is never used for anything beyond these:
Joys 9 may share your personal data with third parties only in limited, specific circumstances, which are described in detail below:
Outside of the circumstances described above, your data will never be shared without your explicit consent. All third-party partners are bound by Joys 9's strict data protection standards.
Joys 9 does not retain your data longer than necessary. Retention periods by data type are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulation |
| KYC Documents | 5 years | AML Compliance |
| Support Chat Log | 2 years | Service Improvement |
| Login & Session Logs | 1 year | Security Monitoring |
| Marketing Preferences | Until consent is withdrawn | Communication Management |
Once the designated retention period ends, your data is securely deleted or anonymised so you can no longer be identified.
Joys 9 uses industry-leading technology to keep your data secure. Our security framework is as follows:
The Joys 9 website uses cookies and similar technologies to enhance your browsing experience. We use the following types of cookies:
When you first visit the site, you will be given the option to set your cookie preferences. You can manage cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain platform features.
Under Joys 9's Privacy Policy, your following rights are fully protected:
Joys 9 is strictly an adult platform. We do not collect or process personal data from anyone under the age of 18.
A Note for Parents: Use parental controls and password protection on your devices to prevent your children from accessing this platform. To learn more about responsible gaming, visit our Responsible Gaming View page.
Joys 9 reserves the right to update this Privacy Policy in line with changes to its business operations, technology, or legal requirements.
For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:
We take your privacy concerns seriously. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.
Your data is fully protected at Joys 9. Register for free today and enjoy a 100% welcome bonus.